refund policy

Last updated October 5, 2026

14 days, no questions asked. If HeySwaey isn't right for you, email us within 14 days of a payment and we'll refund that payment in full.

how to get a refund

Email hello@heyswaey.com from the address you bought with (or include it), within 14 days of the payment you want back. You can also contact Paddle, our payment partner, through the link in your receipt.

what happens next

Paddle refunds the payment to the card or account you paid with, usually within 5–10 business days depending on your bank.
A refunded subscription is cancelled, and your account goes back to the free plan.

cancelling instead

You can cancel anytime in HeySwaey → Settings → Plan → Manage Subscription. Cancelling stops future payments; you keep your plan until the end of the month you've already paid for.

your rights

This policy adds to your rights under consumer law where you live; it doesn't take any away.

Our order process is conducted by our online reseller Paddle.com, the Merchant of Record for all our orders. Paddle handles returns and refunds.